Equality and Diversity Policy

Our commitment

We are committed to treating everyone with dignity, fairness and respect. We do not tolerate discrimination, harassment or victimisation of any kind. We aim to provide services that are inclusive and accessible to all our patients, carers and visitors.

Protected characteristics

In line with the Equality Act 2010, we do not discriminate on the grounds of:

• Age

• Disability

• Gender reassignment (including trans and non-binary status)

• Marriage and civil partnership

• Pregnancy and maternity

• Race (including nationality and ethnic origin)

• Religion or belief

• Sex

• Sexual orientation

What this means for you

• We will make reasonable adjustments for patients with disabilities or additional needs (for example, interpreters, large-print letters, mobility support). For more information please see out Accessibility, Communication and Interpreters page.

• We train all staff in equality, diversity and inclusion to ensure services are delivered fairly.

Zero tolerance

Acts of discrimination, harassment, bullying or abuse towards our staff will be taken seriously and managed under our Zero Tolerance Policy which is available on our Patient Rights and Responsibilities page.

Raising concerns

If you believe you have been treated unfairly or have difficulty accessing our services, please contact the Practice Manager. Concerns will be investigated promptly and fairly. You can also use our Complaints Policy if needed.