Prescriptions

When you need to take medicines regularly, your doctor or nurse may arrange a repeat prescription.
Our aim is to make ordering and collecting your medicines simple, safe and convenient, while ensuring you only receive the medication you need.

Ordering Repeat Prescriptions

You can order in several ways:

• Online - via our online access or the NHS App

• Medicines Order Line (MOL) – call 📞 01246 588 860 or 0115 855 0260 (Mon–Fri, 8am–4pm).

  • • This is a dedicated phone service run by trained call handlers. Find out more about the MOL here.

• Paper requests – drop your repeat slip into the red postbox at reception.

Please only order medicines you actually need.

Processing Time

• Requests take up to 72 hours (3 working days) to process.

• Allow extra time for your pharmacy to prepare your prescription.

• Same-day requests can only be considered in medical emergencies.

Collecting Your Prescription

Most prescriptions are sent electronically to your chosen pharmacy using the Electronic Prescription Service (EPS). This means you don’t usually need a paper prescription to collect your medicines.

You can nominate a pharmacy:

• Online via our online access or the NHS App

• At your pharmacy

• At reception

Please check with your pharmacy when your medicines will be ready to collect.
You can change your nominated pharmacy at any time.

Find a pharmacy near you on the NHS website

Medication Reviews

Patients on repeat medication will be asked to attend a review every 6–12 months. This ensures your medicines remain safe and effective.

Questions About Your Medicines

Your pharmacist can give advice about medicines, side effects, and over-the-counter treatments.

For detailed guidance, see the NHS Medicines A–Z.

If you have a query about a medicine on your prescription, please contact us via our online form or by calling us on 📞 01773 713201.

Disposing of Unused Medicines

Do not throw medicines in the bin or flush them.

Return unused or expired medicines to your pharmacy for safe disposal.

Help with NHS Costs

Around 90% of NHS prescriptions are free. You may not have to pay if you are:

• Under 16, or 16–18 and in full-time education

• Over 60

• Pregnant or had a baby in the last 12 months

• On certain benefits or the NHS Low Income Scheme

• Living with certain medical conditions (with an exemption certificate)

Check your eligibility: Help with NHS costs

NHS Prescription Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge:

• Prescription (per item): £9.65

• 3-month prepayment certificate (PPC): £31.25

• 12-month PPC: £111.60

If you need 4 or more prescriptions in 3 months, or more than 14 in a year, an NHS Prescription Prepayment Certificate (PPC) could save you money.

Buy or renew a PPC online