The practice operates an appointment system and routine appointments can be booked in advance with all the doctors and nurses.

Our aim is that, where possible, you should be able to see the most appropriate person, so it helps if you can tell us the nature of your problem.

You are welcome to see any one of our doctors or nurses, although for continuity of care, we do encourage you to see the same doctor for the same ongoing complaint. However, it may not always be possible for you to see your preferred doctor, particularly if your appointment is needed urgently.

To book an appointment, please telephone 01773 713201, call in at the surgery or book an appointment on line via patient access. Please note that the receptionist may ask you a few questions regarding the reason for your appointment, to ensure this is made with the most appropriate person.

Patients requesting same day or urgent appointments will be asked to discuss their problem with the duty doctor. If you require a same day or urgent appointment, please ring 01773 713201.

In a number of cases it might be worth considering an appointment with a practice nurse, rather than a doctor. Practice nurses are qualified to deal with many acute ailments and long-term illnesses.

Telephone Consultations

If you feel that your problem could be dealt with over the telephone, rather than by a visit to the surgery, one of the doctors is available every day on 01773 713201.

Chaperones

It is the policy of this Practice to respect the privacy and dignity of our patients.

If you would like a chaperone to be present during a physical examination by a Doctor or any other health professional you may be consulting with at the Surgery, or if you would prefer to be examined by a Doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

If you cannot attend an appointment for any reason, please inform us as soon as possible.

Appointments at Kelvingrove Medical Centre are at a premium and missed appointments can have been used by another patient if you provide the practice with adequate notice (more than 24 hours) that the appointment is no longer required.

If you need to cancel or change an appointment, you can:

• Call the surgery on 01773 713201 and go through to reception.
• Submit a patient triage query below
• Through the NHS app or patient access
• Come into surgery before your appointment and speak to one of our receptionists

Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.

Please be advised that this organisation has a DNA policy which, for patients who repeatedly fail to attend, may result in them being removed from the organisation’s list

We have now gone live with our new online consultation service-Patient Triage!

This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us.
Although the character count is limited on the form, please try to give as much specific and concise information as possible. e really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback.

You can access the new form here: https://florey.accurx.com/p/C81049

Please see the video with instructions on how to use the online form 

Please note that this form is NOT for emergencies, it can take up to 5 working days for a response.

If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.

If possible, please try to telephone reception on 01773 713201 before 11:00am if you require a home visit. The duty doctor will deal with all requests for home visits.

Please only request a home visit if you are housebound or are too ill to visit the Practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

As we are an accredited training practice your doctor or nurse may occasionally have a student doctor, or qualified doctor training in General Practice, working with them.

We will try to pre-warn you of this and thank you for your co-operation in supporting their learning.

We often have young doctors who are training to be general practitioners working at the Practice for several months. They have access to your records and their management of your problems is supervised and discussed with one of the partners in the Practice.

Sometimes these doctors ask for consultations to be videoed. These videos are necessary as a part of their assessment process. We will ask your consent beforehand and we thank you in advance for allowing this.

To improve the services and access for our patients, Kelvingrove Medical Centre is now part of Amber Valley Health Ltd (AVH). AVH is made up of a group of Practices and includes the following:

Brooklyn Medical Practice (Heanor), Crich Medical Practice, Ivy Grove Surgery (Ripley), Jessop Medical Practice (Ripley/Leabrooks), Parkside Surgery (Alfreton), Park Surgery (Heanor), Somercotes Medical Centre, and in collaboration with Ripley Medical Centre.

Extended access appointments are available every weekday evening and Saturday and Sunday mornings during the following times:

• Monday to Friday - 6:15pm - 8:00pm
• Saturday and Sunday - 8:45am - 11:45am

These appointments are at the Amber Valley Health Hub at Church Farm Primary Care Centre, Steeple Drive, Ripley DE5 3TH. GPs and staff working at the Hub will be from any of the above Practices.

To book an appointment or for more information, please contact our reception staff on 01773 713201.

Further information is also available athttp://ambervalleyhealth.co.uk

We are part of the Amber Valley PCN who supply additional services as listed here.

To book an appointment with any of these services please call reception or use our online triage to request. Appointments can be here at the surgery or at the hub, depending on the service needed

For more information please visit www.ambervalleyhealth.com

A Health and Wellbeing Coach (HWBC) can support you to develop the skills, knowledge and confidence to manage your long-term health condition in a pro-active way. They will talk to you about alternative methods to manage your long term condition.

Clinical Pharmacy Team

Our pharmacy team can procide prescription help such as completing medication reviews, aligning scripts and answering medication queries.

Mental Health Practitioners (MHPs) provide a vital bridge between primary care and specialist mental health providers, providing holistic assessment, advice and brief interventions to patients with a range of needs.

Social prescribers

Social prescribers take a holisic approach to wellbeing. Anyone who may be in need of additional services to manage their wellbeing can access the service, most frequently they see patients who are having difficulty with low level mental health, physical health, housing, finances and