Appointments

We offer urgent and routine appointments. You you can book online (non-urgent only) via our online access or the NHS App, by phone 📞 01773 713201, or at reception. Our reception team may ask for brief details about your problem so we can get you the right help.

Scroll down to find details on each type of appointment and how to cancel or change appointments.

Not Sure Who You Need to See?

If you’re not sure who you need to see, or just want advice, you can complete our simple online request form.

👉 Request an appointment or submit a query online

You’ll answer a few quick questions and our team will review your request.

Please note: this form is not for emergencies. Call 999 for life-threatening problems, or 111 if you need urgent advice.

📺 Watch this short video on how to use the form

Urgent Appointments

If you need medical help quickly, please:

• Call us on 📞 01773 713201. We’ll take brief details and arrange for the duty doctor to review your request.

• You may be seen on the same day if clinically appropriate.

• If your condition is life-threatening, call 📞  999 immediately.

• If you’re unsure but can’t wait until we’re open, call 📞  111 for advice.

Routine Appointments

You can book a routine appointment with a GP, nurse, or another member of our team in the following ways:

• Online: Book using our online access or the NHS App.

• Phone: Call us on 📞 01773 713201.

• In person: Visit reception.

Appointments may take place face to face, by telephone, or by video. If you have a video appointment, we will send you simple instructions on how to join.

Where possible, we encourage you to see the same clinician for ongoing problems. This helps provide continuity of care.

Out of Hours Appointments

When the practice is closed:

• Call 📞  111 or visit 111.nhs.uk for urgent advice.

• Call 📞  999 in life-threatening emergencies.

Evening & Weekend Appointments

We work with Amber Valley Health (AVH) so you can now book appointments at the Amber Valley Health Hub:

• Mon to Fri: 6:15pm to 8:00pm

• Sat to Sun: 8:45am to 11:45am

Appointments are provided by GPs and staff from local AVH practices. To book, call our reception on 📞 01773 713201.

The Amber Valley Health Hub is located at Church Farm Primary Care Centre, Ripley DE5 3TH

More info: Amber Valley Health

Change or Cancel Your Appointment

If you cannot come to your appointment, please tell us as soon as possible so we can offer it to another patient.

You can cancel or change an appointment by:

• Using our online access or the NHS App

• Following the instructions in your appointment text reminder

• Calling us on 📞 01773 713201

• Speaking to reception in person

If patients miss appointments without telling us (DNA – Did Not Attend), we may contact them. If this happens often, we may take them off our patient list under our DNA policy.

Home Visits

If you need a home visit, please call us on 📞 01773 713201 before 11:00am where possible.

Home visits are only for patients who are housebound or too ill to come to the practice. The duty doctor will review your request and decide if a visit is needed and how urgently.

You may also be visited by community nurses (if referred by your GP), health visitors (for new babies and young children), or the Amber Valley Health Home Visiting Service, who provide care on behalf of local practices.

How Pharmacies Can Help

Under the Pharmacy First scheme, your local pharmacist can treat and advise on common conditions, meaning you don’t need to see a GP for these common problems:

• Earache (ages 1–17)

• Impetigo

• Infected insect bites

• Shingles

• Sinusitis

• Sore throat

• Uncomplicated urinary tract infections (women 16–64)

No appointment is needed — just visit your local pharmacy. Many are open late and at weekends.

Find a pharmacy near you

Mental Health Support

If you’re worried about your mental health, you can contact us in the same way you would for other appointments:

• Using our online request form (non-urgent only)

• Calling 📞 01773 713201

• Visiting reception in person

Depending on your needs, you may be offered an appointment with a GP or one of our Mental Health Practitioners (MHPs). MHPs are trained professionals who can:

• Support with issues like anxiety, low mood, or relapse of previous conditions

• Provide practical advice and brief interventions

• Help with self-management and wellbeing strategies

• Refer you to specialist services if needed

⚠️ If you ever feel at immediate risk of harm to yourself or others, call 📞 999. For urgent but not life-threatening mental health support, call 📞 111.