Welcome to Kelvingrove Medical Centre
Our Mission Statement
'To provide easy access to high quality patient centred care'
We aim to provide all of our patients with a comprehensive range of healthcare services from short term conditions to chronic conditions. Please explore our website and find out how you and your family can benefit from our professional yet personal approach to healthcare provision.
Registering is easy; please contact our friendly Reception Staff.
You can now book appointments online (when available), order repeat prescriptions, update your contact details, view your summary care record and detailed coded record via Patient Access or the NHS App. To get set up please see our Online Services page.
NHS Website is the online 'front door' to the NHS. It is the country's biggest health website and gives lots of information about services, health and wellbeing.
Please click on the link below to be taken to the NHS website
We have now changed over to a new clinical system. this means that there have been some changes that may effect you. Please see a list below.
- The patient access app will no longer be in use, please look at switching to the nhs app
The aim of the migration is to improve services throught the surgery. You do not need to worry about your clinical data, take any action or contact the Practice
We thank you for your patience during this time.
Medicine Order Line Changes
You can now order your medication through MOL again. Please be aware that the number has changed, the new number is
01246588860 or 0115 855 0260
Help Setting Up Your NHS App
Some people have lost their online access. To resolve this please see the NHS App help page, setting the app up again can be done quickly and easily at home. (If the app asks for a linkage key please scroll down until you see the option to complete this with a photo at home)
- If you are struggling sign up to the App at home or would like proxy access, please come into surgery with photo ID to fill out an online access request form. (please not access will not be given immediately as out admin team will need to action the request)
Whilst we try our best to help you with setting up the NHS App it is important to remember that here, at the surgery, we cannot help with technical support.
If you need technical support with the app (eg you cannot take a photo of your ID or have forgotten your passsword) contact the NHS App and Account Support Team.
On the page there is lots of useful information around setting up your account and a contact form for more complicated technical issues.
Please still contact the practice if you have any non-technical issues as we may be able to help, for example;
- Problems seeing medication
- Problems booking appointments
- Requesting more access (a separate SARs for may need to be filled out for this)
- Gaining Proxy access to another person's records
- Incorrect information recorded on the App
- Any clincial questions
Please note that to gain a Linkage Key you will need to provide photo ID (or have a member of staff vouch for your identity). This applies even if you have had access previously. This is due to the amount of information that can be accessed through the App.
The surgery will be closed on the following dates due to staff training:
18th July 2023 at 1:00pm - 4:00pm
19th July 2023 at 12:30pm - Close
20 September 2023 from 12.30pm - Close
18 October 2023 from 12.30pm - Close
15 November 2023 from 12.30pm - Close
There are still some clinics taking place. Therefore if you have an appointment already booked please attend as normal.
Named GP Notice
Due to the retirement or Dr Mellor, we have reallocated his patients to the remaining GP Partners;
For more information on what a named gp is please see our Practice leaflet.
When We Are Closed
To contact the medical service when the surgery is closed please dial 111.
Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.