Online Services
ACCESS TO ONLINE SERVICES - if you would like access to online services i.e. to book and cancel appointments, order repeat prescriptions, view your medical record and view any test results please see how to sign up below.
Online services should not be used for urgent queries or medical emergencies. For anything of this nature please call the surgery, 111 or 999 if there is a medical emergency.
Please note that any telephone appointments booked WILL NOT be at the specific time given, this is a rough estimate. Telephone calls take place throughout the day, only split into morning and afternoon slots.
Please click the links below for Online Triage or the NHS App.
Online Triage
This can be accessed without an account. Simply click on the link and select the appropriate options for your query (clinical or administrative).
Your query will be answered within 5 working days.
NHS App
You can sign up for the NHS App independently by making and account and following the instructions to verify you're identity via video.
If you would prefer to do this in surgery or have no photo ID; please come into the surgery to fill out a form (please bring ID with you if you have it)
We will then send you out a linkage key within 2 weeks
Help With Your NHS App
Whilst we try our best to help you with setting up the NHS App it is important to remember that here, at the surgery, we cannot help with technical support.
If you need technical support with the app (eg you cannot take a photo of your ID or have forgotten your passsword) contact the NHS App and Account Support Team.
On the page there is lots of useful information around setting up your account and a contact form for more complicated technical issues.
Please still contact the practice if you have any of the following issues as we may be able to help;
. Problems seeing medication
. Problems booking appointments
. Requesting more access (a separate SARs for may need to be filled out for this)
. Gaining Proxy access to another person's records
. Incorrect information recorded on the App
. Any clincial questions
Please note that to gain a Linkage Key you will need to provide photo ID (or have a member of staff vouch for your identity). This applies even if you have had access previously. This is due to the amount of information that can be accessed through the App.
Help With your NHS App
Whilst we try our best to help you with setting up the NHS App it is important to remember that here, at the surgery, we cannot help with technical support.
If you need technical support with the app (eg you cannot take a photo of your ID or have forgotten your passsword) contact the NHS App and Account Support Team.
On the page there is lots of useful information around setting up your account and a contact form for more complicated technical issues.
Please still contact the practice if you have any of the following issues as we may be able to help;
. Problems seeing medication
. Problems booking appointments
. Requesting more access (a separate SARs for may need to be filled out for this)
. Gaining Proxy access to another person's records
. Incorrect information recorded on the App
. Any clincial questions
Please note that to gain a Linkage Key you will need to provide photo ID (or have a member of staff vouch for your identity). This applies even if you have had access previously. This is due to the amount of information that can be accessed through the App.
Access To Online Records
October 2023
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now making it easier for you to see future information within your health record when you sign up to online access. If you are over 16 and already have an online account, such as through the NHS App, NHS website, or another online primary care service and would like to see your future records please contact the surgery. Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from when you sigh up to the service.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you would like more information about these changes, please speak to your GP or reception staff.
If you already have access to the NHS app and would like to see your prospective medical records please call the surgery or put in a request on online triage here.
If you would like to sign up to online access, please see above with ways to do this.
Page created: 08 February 2023