ACCESS TO ONLINE SERVICES - if you would like access to online services i.e. to book and cancel appointments, order repeat prescriptions, view your medical record and view any test results.
Online services should not be used for urgent queries or medical emergencies. For anything of this nature please call the surgery, 111 or 999 if there is a medical emergency.
Please note that any telephone appointments booked WILL NOT be at the specific time given, this is a rough estimate. Telephone calls take place throughout the day, only split into morning and afternoon slots.
Please click the links below for Patient Triage, NHS App or Patient Access.
This can be accessed without an account. Simply click on the link and select the appropriate options for your query (clinical or administrative).
Your query will be answered within 5 working days.
You can sign up for the NHS App independently by making and account and following the instructions to verify you're identity via video.
If you would prefer to do this in surgery; please make an account, come into the surgery to fill out and access and present you're ID and put in the code provided to you.
Patient Access App
The patient access app can only be accessed fully using the code provided at the surgery.
Please make a patient access account then come into the surgery to fill out an online access form and present your ID. You will then be given a code to put into the app, allowing you access.
Access To Online Records
The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.
We’re now letting you see all future information within your health record when you sign up to online access. If you are over 16 and already have an online account, such as through the NHS App, NHS website, or another online primary care service and would like to see your future records please contact the surgery. Some people can already access this feature, this won’t change for you.
This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from when you sigh up to the service.
Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.
The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.
If you would like to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.