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Online Services

 ACCESS TO ON LINE SERVICES - if you would like access to on line services i.e. to book and cancel appointments, order repeat prescriptions or view your medical record, please click on the links below for further information.

To register on the NHS app please click here 

To register for the patient access app please click here and come to the surgery with photo ID and a completed online access form for a linkage key.

Please note that any telephone appointments booked WILL NOT be at the specific time given, this is a rough estimate. Telephone calls take place throughout the day, only split into morning and afternoon slots.

Online triage - Please see the appointments page for our online triage form, allowing you to submit queries, such as medication requests and Sick note requests, using your computer or smartphone.

 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Training 24/01/2023

Our telephone lines will be closed on Tuesday 24th January 2023 at 1:30pm for 1 hour, until 2:30pm for staff training.

If you have any urgent queries during this time please call 111, if you have a life-threatening emergency please call 999 (as normal). If you have an appointment at this time please attend as normal.

Many thanks,

Kelvingrove Medical Centre 


Blood Pressure Machines - 23/01/23

If you currently have a BP machine borrowed from the practice please return it to the practice or  call the surgery to confirm when it will be brought back in.

Thank you


WINTER PRESSURES AND COST OF LIVING RESOURCE PACK

 

06-01-23

As Winter approaches we are all aware of the cost of living crisis and the impact it is having on our service users and staff.

 

Following on from a recent Cost of Living, Winter Pressures and Suicide Prevention Thinking Space session run by NHS England and NHS Improvement, we now have a Winter Pressures and Cost of Living resource pack 


                             

For more information about Scarlet Fever, please see our news page


Same Day Appointments

Due to an increase in call volume we would like to remind patients that you need to call before 11 am (where possible) for a same day appointment or home visit.

We will try our best to accommodate requests at different times of the day either through out triage team or telephone call, but if you call after 11 you may be offered a face to face appointment on a different day instead. This is to try and streamline our triage process and allow the doctors to treat all those who need it.

Thanks you,

Kelvingrove Medical Centre


Publication of GP Practices Appointment Data 

24-11-22

We are aware that data has been published in relation to the number of appointments offered within Derbyshire by local GPs.

Following receipt of this data, we have been in discussion with the Derbyshire ICB (Integrated Car Board) regarding the information and an internal review has been carried out. This has shown that the extracted data is incorrect and is not a true reflection of the number of appointments offered to our patients at Kelvingrove Medical Centre.

Prior to any data being published, the BMA (British Medical Association) and NHS Digital, raised concerns to the Integrated Care Boards (ICB) on the accuracy of the data extracted and that further work was required, but information has been published regardless. We have also raised these concerns directly to them.

If you have any questions regarding the publication, please do not hesitate to contact Kelly Julian, Practice Business Manager.

Thank you

Kind Regards

GP Partners

Kelvingrove Medical Centre


Patient Participation Group

Our PPG is an opportunity for patients to work with the Practice to:

 Help themselves and other patients to take more responsibility for their health
 Provide practical support for the Practice
 Contribute to the continuous improvement of services

We are currently in the process of scheduling our next meeting

If you would like to be a part of the PPG or request any more information, please contact the surgery.

For more information, please see our ppg page



  


Polite Notice

Over the last couple of months, we have noticed an increase in the aggression and use of abusive language our staff are receiving.  We would like to remind our patients that we are working very hard to meet the needs of all our patients and any form of aggression, abuse or use of bad language towards our team will not be tolerated.

If you are unhappy or have any concerns we would request that these are raised in the appropriate manner.  Thank you


NHS Data Sharing 

The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this.

To help you to make an informed decision about data sharing and to see the GP Practice Privacy Notice, click on the link below.

Kelvingrove Medical Centre - GDPR/How your Data is Used

For ongoing updates on how and when your data will be collected please see our news page.



Welcome to the Kelvingrove Medical Centre

Our Mission Statement

'To provide easy access to high quality patient centred care'

 

Our Aim

We aim to provide all of our patients with a comprehensive range of healthcare services from short term conditions to chronic conditions. Please explore our website and find out how you and your family can benefit from our professional yet personal approach to healthcare provision.

Convenience

Please see our opening hours when you will be able to contact our friendly reception staff. Check out how to order repeat prescriptions here, telephone appointments can be booked over the phone or online via Patient Access.

Join Us

Registering is easy; please contact our friendly Reception Staff.

 

Patient Online Access to Summary Care Record

You can now book appointments online (when available), order repeat prescriptions, update your contact details, view your summary care record and detailed coded record via the Patient Access system. You can register on line and then bring photo ID and confirmation of your address to the Surgery where the receptionist will activate your registration.

Please click on the following link for further information on how to register for this service. On Line Access Information Leaflet 

 

Electronic Prescription Service (EPS)

Please click on the following link for further information on the Electronic Prescription Service. Patient_information_leaflet.pdf

 

NHS Website

NHS Website is the online 'front door' to the NHS. It is the country's biggest health website and gives lots of information about services, health and wellbeing.

Please click on the link below to be taken to the NHS website

https://www.nhs.uk

 

CQC INSPECTED OUR PRACTICE ON 22 January 2019 - PLEASE CLICK ON THE LINK BELOW TO READ THE REPORT

(Site updated 23/01/2023)

Contact Details

Kelvingrove Medical Centre

Contact Telephone

01773 713201
Call 111
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